1. Wottocare FFP2 Masks
Our Wottocare FFP2 masks have been tested under EN 149:2001+A1:2010, and classified in the FFP2 category. Our masks meet all the safety standards required in the Personal Protective Equipment Regulation (EU) 2016/425.
All certifications of our FFP masks are verified with the authorized notified bodies in Europe.


  1. How can I pay for my Wottocare orders?

At Wottocare we offer several payment options so you can choose the one that best suits your needs:

– Credit card

At Wottocare we accept payments with VISA and MasterCard.

– Bank Transfer

For orders over 200,00 € it is possible to pay by bank transfer.

– PayPal


  1. How long will my order take to be shipped?

The packages will be sent within 48-72 hours in working days by the transport company TIPSA after the order confirmation and always before 18.00h.


  1. Shipping costs How can you enjoy free shipping?

Free delivery for orders over 30,00 € (For shipments to Peninsula and Balearic Islands). 


  1. How can I request my order invoice?

After your order is sent, you can find your printed invoice within the order or you can request your electronic invoice at shop@wottocare.com


  1. ¿Puedo añadir o modificar artículos de mi compra una vez ya realizada?

It cannot be guaranteed that we can modify a lost once confirmed, as orders go into preparation immediately and once packaged it is not possible to modify them. If you need to make a change, you can call our customer service immediately (+34 91 721 61 70).


  1. I forgot my password. How to retrieve it?

If you do not remember your password, you can log in and click on “Forgot your password? ” Enter your email address and click on “Remember password”.

You will receive an email with the instructions to recover your password.

If you have any issues when recovering your password, you can call us at customer service number +34 91 721 61 70 and we will help you.